Digital Marketing & Support Assistant (Music Tech)

Company Description

Rhodes is one of the most recognisable names in music. Since the late 1960s, the Rhodes electric piano has shaped the sound of jazz, soul, pop and beyond, used by artists including Miles Davis, Stevie Wonder and The Beatles.

Originally developed by Harold Rhodes during World War II as a portable instrument for recovering soldiers, the Rhodes went on to define entire genres and remains one of the most distinctive sounds in modern music.

Today, Rhodes is an active and growing brand, developing new instruments and software while staying true to the character and legacy that made the original iconic.

Role Description

This is a full-time, on-site role based in Meanwood (Leeds) for a Digital Marketing & Support Assistant (Music Tech). In this role, you will support both our marketing and customer support teams.

This role is split across:

• Digital marketing (approx. 3 days per week)
• Customer support (approx. 2 days per week, primarily software-related)

Responsibilities

Digital Marketing

• Scheduling social media content
• Building and scheduling email campaigns
• Writing PPC ad copy
• Assisting with marketing assets (graphics, basic video)
• Supporting product launches and campaign delivery

Customer Support

• Responding to customer queries (primarily software/DAW-related)
• Troubleshooting common issues
• Escalating more complex technical queries
• Maintaining and improving support documentation

Requirements

Essential:

• Strong interest in music production and music technology
• Working knowledge of at least one DAW (Ableton, Logic, FL Studio, etc.)
• Clear written communication
• Good organisation and attention to detail

Desirable:

• Experience with digital marketing tools or platforms
• Adobe Creative Cloud experience
• Previous customer support or customer facing experience

Benefits

• Company pension scheme
• 28 days paid holiday (including bank holidays)
• Full training and ongoing support
• Bike to Work scheme
• Opportunity to travel internationally for selected music industry events

Additional Information

This role will suit someone practical and reliable, who is comfortable working across both marketing and customer-facing tasks.

A genuine interest in music production and familiarity with DAWs is essential.