Workshop Technician

About Us

Orange Amps has been a pioneering force in guitar and bass amplification since 1968. Known as the best British guitar amplifier manufacturer for both design and build, we proudly dominate the world’s stages and studios. The world’s greatest rock icons, including Jimmy Page, Stevie Wonder, James Brown, Fleetwood Mac, Oasis, Madonna, Jim Root and Geddy Lee are proud to stand in front of the unmistakable iconic brand and rely upon its unique tone. Today, that same obsession with sound goes beyond the stage. Alongside our world-famous amps, we produce record players, hi-fi systems and headphones for music lovers who want their audio to sound as good as it feels. Whether you're spinning vinyl, streaming in the living room or tracking demos in the studio, Orange is built to bring music to life. Our North American team partners with top retail and eCommerce accounts to deliver exceptional tone, innovation, and service to customers across the continent.

Summary of Role

The Workshop Technician is responsible for managing the Orange USA returns and repair process from start to finish. This includes diagnosing, testing, repairing and maintaining products returned by customers, artists, dealers, distributors and backline companies. The role manages loan stock, workshop spare parts inventory, service records, product quality reporting, and acts as a key technical liaison between Orange USA and the UK technical team. The position also supports advanced technical enquiries, product testing and quality control activities.

Essential Responsibilities

Reasonable accommodations may be made for individuals with medical limitations or disabilities to perform the Essential Responsibilities.

• Manage the complete returns and repair process from receipt through diagnosis, repair, testing and return.

• Diagnose, troubleshoot, repair and maintain Orange products including warranty and non-warranty repairs.

• Maintain artist loan stock and demonstration equipment.

• Manage workshop spare parts and component inventory and maintain appropriate stock levels.

• Conduct product testing, validation and quality control checks.

• Perform product rework, modifications and engineering updates as required.

• Maintain accurate repair records within the company repair management system.

• Provide advanced technical support to the US sales and customer service teams.

• Identify recurring product failures and quality trends and report findings to Orange UK.

• Ability to read and interpret schematics and technical documentation.

• Maintain regular communication with the UK technical team regarding repairs and product issues.

• Workshop, warehouse and office environment. Regular use of electronic test equipment and repair tools.

• Occasional lifting and movement of amplifiers, speaker cabinets and related equipment.

• Assist with root cause investigations and continuous product improvement initiatives.

Perform other duties as assigned.

Knowledge, Skills & Abilities

·   Ability to work independently and manage multiple priorities.

·   Experience within the musical instrument or professional audio industry.

·   PCB rework and soldering experience.

·   Strong organisational and time management skills.

·   Proficiency in Microsoft Excel and standard business software.

·   Excellent attention to detail and record keeping.

·   Strong written and verbal communication skills.

Minimum Qualifications

·   Minimum 2 years' experience in a similar electronics repair or service technician role.

·   Strong understanding of analogue electronics.

·   Knowledge of tube and solid-state amplifier design, diagnosis and repair.

•  Basic proficiency with computers is necessary.

·   Experience using electronic test equipment including multimeters and oscilloscopes.

Additional Requirements – Not Essential

·   Experience with ERP or repair management systems.

·   Forklift certification.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with medical limitations or disabilities to perform the essential functions.

• Sitting for long periods of time.
• Ability to see and hear well (naturally or with correction).
• Lift at least 40lbs
• Able to work in a constant state of alertness and safe manner.



Work Environment

You will have access to your own, fully stocked workshop, with tools and instruments provided on-site. Please note all tools must remain on site and all work must be completed within the Orange Amps provisioned workshop. Orange USA is a small and friendly team of passionate and committed individuals. We welcome applications from all suitable candidates without discrimination.