Installation Engineer

Company Description

Bang & Olufsen is a global luxury-lifestyle brand known for premium audio products that combine beautiful sound, timeless design, and exceptional craftsmanship. Founded in 1925 in Struer, Denmark, the company has a long heritage of pushing the boundaries of audio technology and innovation. Bang & Olufsen’s products are sold worldwide through dedicated brand stores, online channels, and selected retail partners. The company employs over 1,000 people and operates in more than 70 markets, with shares listed on NASDAQ Copenhagen A/S. Team members join a culture focused on design excellence, technical expertise, and a high-end customer experience.

Role Description

This is a full-time, on-site Installation Engineer role based in Yarm. The Installation Engineer will install, configure, and test Bang & Olufsen audio and home entertainment systems in residential and commercial environments, ensuring high-quality performance and safety.

Day-to-day tasks include interpreting technical drawings, planning installation layouts, managing cabling and electrical connections, and integrating equipment with existing infrastructure. The role involves troubleshooting and resolving installation issues, performing routine maintenance and updates, and collaborating with sales and customer service teams to deliver a seamless client experience.

The Installation Engineer will also provide clear user guidance to clients and maintain accurate documentation of all work performed.

Qualifications

• Strong skills in Equipment Installation, including planning, mounting, configuration, and system testing.
• Knowledge of Electrical Engineering principles and Electrical Wiring, with a focus on safety, standards, and compliance.
• Experience in Mechanical Engineering and Maintenance for handling hardware components, fixtures, and ongoing system care.
• Ability to read and interpret technical drawings, schematics, and installation manuals.
• Relevant technical qualification or apprenticeship in electrical, mechanical, or audio-visual engineering (or equivalent experience).
• Customer-focused mindset with clear communication skills and a professional, service-oriented approach.
• Ability to work on-site, manage time effectively, and handle physical aspects of installation work.
• Experience with audio-visual or home automation systems is an advantage.

What you will do:

– Install and commission complete B&O systems: soundbars, televisions, floor-standing and wall-mounted speakers, stands and brackets, multi-room audio.

– Carry out pre-sale home visits — assess rooms, cabling, mounting, and network requirements, and feed accurate information back to the sales team for quoting.

– Handle service calls, fault diagnosis, and warranty work across both showrooms, including legacy B&O products where practical.

– Configure home networks and app-based setup (Bang & Olufsen app, streaming services, third-party source integration).

– Keep the van, tools, and stock organised; complete job records so every visit is logged and invoiced correctly.

– Represent the brand in the customer's home — tidy work, protected surfaces, a full demonstration before you leave.

What we are looking for:

– Hands-on AV installation experience — home cinema, multi-room audio, TV wall-mounting, or custom install background.

– Confident with home networking (Wi-Fi, routers, streaming setup) and comfortable troubleshooting on site without support.

– Careful, presentable, and calm in customers' homes; strong communication with clients who expect a premium standard.

– Full UK driving licence (essential).

– B&O product knowledge is a plus, not a requirement — full product training is provided.

Why this role:

This is not volume work. You will handle a manageable number of high-value projects done properly, with time to do each one well. You will work directly with the showroom manager, have real input into how installations are scoped and priced, and build ongoing relationships with a loyal customer base — many of whom have owned B&O for twenty years or more.

To apply:

Contact the showroom manager at Bang & Olufsen Yarm with a CV and a short note on your installation experience. yarm@bang-olufsen.co.uk