Music Support & Operations Administrator

About Audiosocket

Audiosocket is a music licensing company connecting creators, brands, platforms, and media companies with high-quality music from independent artists around the world. Our work spans artist relations, catalog operations, licensing, partnerships, accounting, technology, and customer support.

As we continue to grow, we’re focused on building stronger systems, clearer workflows, and a better support experience for both artists and customers.

Role Summary

We’re looking for a highly organized, detail-oriented, and service-minded person to support Audiosocket’s day-to-day artist support, customer support, and music operations.

This role will help manage inbound support from artists and storefront customers, while also taking on recurring music administration tasks such as PRO registrations, Direct License Notices, metadata updates, document tracking, reporting support, and other operational/admin projects.

The right person will enjoy a mix of communication, spreadsheets, music data, process follow-through, and keeping details organized across multiple teams.

Key Responsibilities****Artist & Customer Support

• Help manage incoming artist, label, and storefront customer support requests, including sorting inbound A&R emails, responding to general/templated inquiries, escalating anything requiring deeper context to the appropriate team member, and compiling any assets or CMS updates flagged through comms.
• Respond to common questions using approved templates, FAQs, and internal guidance.
• Support artists with basic account questions, onboarding steps, profile updates, document submission, and missing information follow-up.
• Support storefront customers with basic questions related to subscriptions, downloads, licenses, invoices, and account access.
• Triage and escalate technical, legal, royalty, rights, billing, sales, or creative questions to the appropriate internal owner.
• Track recurring support themes and help improve FAQs, templates, and support workflows.

Music Operations & Catalog Administration

• Assist with PRO registrations and related metadata preparation.
• Support music delivery and ingestion workflows, including metadata preparation and delivery tracking.
• Compile and submit Direct License Notices to PROs and partners as needed.
• Help maintain accurate artist, track, rights, and metadata records across internal systems.
• Support CMS updates, metadata cleanup, and recurring catalog admin projects.
• Collect, review, and organize artist assets such as lyrics, artwork, bios, agreements, and other required materials.
• Assist with document filing, naming, tracking, and internal recordkeeping.
• Support royalty/admin workflows by helping prepare, check, or organize data and reports.

Cross-Department Admin Support

• Provide administrative support across Operations, Catalog, Artist Relations, Accounting, Marketing, Sales, and Tech as needed.
• Pull, review, update, and organize data from spreadsheets, CMS exports, support tools, and internal systems.
• Help keep trackers, task lists, ticket queues, and recurring processes organized and current.
• Support special projects involving research, data cleanup, reporting, file organization, or workflow documentation.

Skills & Qualities We’re Looking For

• Strong written communication skills with a friendly, clear, professional tone.
• Highly organized and detail-oriented.
• Comfortable working with spreadsheets, metadata, file systems, and repetitive admin tasks.
• Able to manage multiple requests without losing track of details.
• Good judgment around when to answer, when to clarify, and when to escalate.
• Comfortable learning new systems and documenting repeatable workflows.
• Service-minded, patient, and empathetic when working with artists and customers.
• Able to work independently in a remote environment.

Required Experience

• Prior experience in administrative support, customer support, operations support, music administration, or a similar role.
• Strong comfort with Google Workspace and/or Microsoft Office.
• Solid spreadsheet skills, including sorting/filtering, basic formulas, data cleanup, and organized tracking.
• Excellent written communication skills.

Preferred / Bonus Experience

• Experience in music licensing, publishing, sync, royalties, catalog administration, or digital media.
• Familiarity with PROs, metadata, DLNs, rights management, or artist portals.
• Experience using customer support or ticketing tools.
• Experience with CMS platforms, CRMs, Jira, ClickUp, Airtable, or similar systems.
• Comfort using AI tools to draft, organize, summarize, or improve support/admin workflows.
• Basic accounting, royalty, or reconciliation support experience.

Recruitment Process

• Virtual Questionnaire
• Virtual interview
• Short practical task, likely including a sample support response and a small spreadsheet/admin exercise