Community Manager: The H.O.M.E Hub Liverpool

Reports to: General Manager (H.O.M.E)

Location: H.O.M.E's new hub at The Courtyard, Liverpool

Hours: Full-time, standard office hours, Monday to Friday, on-site. Due to the nature of the role, hybrid or remote working is not possible. Flexibility to support events (occasional evenings and weekends).

About H.O.M.E

H.O.M.E (House of Music and Entertainment) is a home for the independent music and music-tech industry: a community, a network and a space where people across the industry come together to work.

Connecting our members with each other is central to what we do, opening up opportunities to collaborate, share knowledge, and find the clients, tools and support to grow their businesses.

Alongside our workspace we run a programme of events. We have sites in London, Berlin and Tokyo, and this role is at our new Liverpool hub.

Backed by BSI Merch & Artist Services, we combine the feel of an independent community with the support of an established industry partner.

The role

The H.O.M.E hub at The Courtyard is our first expansion in the UK, and our temporary home while we establish the brand in the region. As we grow, we plan to move to a more permanent site in the city – and the person in this role would grow with it.

This is the lead role on the ground in Liverpool. You would run the day-to-day of the space, be the welcoming face of the hub for our members and visitors, and keep everything operating smoothly from opening through to close. You'd have real ownership of the site day-to-day.

The General Manager supports the role from London and is available when you need input or a decision, but as the person on the ground you'll be running things independently and using your judgement on when to escalate.

It would suit someone who enjoys being the person who makes a place work, is comfortable using their initiative, and wants to help build something from the ground up.

Where projects need extra hands or specialist input – larger events, bigger campaigns – we can also draw on support from our parent company, BSI Merch & Artist Services.

What the role covers

Operations and hosting.

The day-to-day running of the space: opening up and getting the hub ready for the day, keeping it a welcoming and well-presented environment, handling drop-in enquiries, deliveries, stock and supplier liaison, and managing meeting-room and venue-hire bookings. You're the person who makes sure the space simply works.

Members and community.

Community is at the heart of H.O.M.E. You'd be a regular, personable presence in the space – getting to know our members, understanding what they work on, and helping make connections across the community. If you have a network of your own to bring in, all the better, but the day-to-day is about looking after the people in the space and making the hub somewhere people want to be.

Health, safety and compliance.

Keeping the site safe, compliant and well-run – including day-to-day health and safety, and helping ensure the venue operates in line with its premises licence. Ongoing checks and good record-keeping are part of the routine of the role.

Events.

H.O.M.E runs events, and the Liverpool programme will build over time. You'd support the setup, hosting and delivery of events at the hub, taking on more as the schedule develops.

Admin.

Day-to-day admin to keep the site running – handling invoices, expenses and receipts, and keeping things organised.

Who we are looking for

Experience matters, but how you work matters more. The following are essential:

• Experience in a comparable environment – coworking, flexible workspace, hospitality, venue or office management

• Strong organisational and self-management skills, able to plan and prioritise your own workload

• Confident using project-management and workplace tools to organise, track and stay on top of your workload

• High attention to detail and pride in the quality of your work

• A clear, confident communicator who checks understanding and raises questions or issues early

• Comfortable working independently and using your initiative

• A genuine interest in people and in building community

• Right to work in the UK

• Flexibility to work occasional evenings and weekends around events

Desirable:

• Venue or events management experience, including day-today compliance and on-the-night coordination

• An interest in or experience of the music or creative industries

• Familiarity with project-management or coworking management systems (for example Monday.com or similar) is a real plus, though we can teach you our systems

Where it can go

This is a role for someone who wants to put down roots and grow with us. We're looking for someone to provide stability and get the hub firmly established through its first year.

As the Liverpool hub grows and moves toward its permanent home, this role is expected to grow into a General Manager position – leading the site as it steps up.

For the right person, there is real scope here to grow as the company does.

To apply

Please send your CV and a short covering note to liverpool@homeuk.net with the subject line "Community Manager, Liverpool – [Your Name]" .

In your covering note, tell us a bit about yourself and answer this question: what's something happening in music or music-tech right now that you find interesting, and why?

Please also let us know your availability and notice period. We're aiming to be up and running from late August / early September, so we're looking to fill this role promptly and will need someone who can be fully available throughout September, with no planned time off during the launch period.

Please note the recruiting manager will be on annual leave from 30th July to 6th August, so there may be a short delay in your application being acknowledged during that week.

We will come back to everyone